CAREERS

RightScale

Back Line Support Engineer

Description:

Description

Candidate must be UK work permit holder and have the right to travel in Europe and US.

Promptly respond to questions and problems within the requirements of the customer’s service level agreement.

Resolve or escalate customer queries with regards to the RightScale product set.

Accurately report and track support tickets through the RightNow ticketing system.

Demonstrate excellent customer service skills through all levels of communication.

Provide information and shared learning to other members of the team.

Contribute to the knowledgebase, Wiki and other RightScale resources to help build the best customer experience.

Document common and irregular processes and solutions for reference and training.

Work closely with the team to ensure that all company and personal goals are met or exceeded.

On-call pager rotation to provide 24/7 emergency technical support.

The ideal candidate has a Technical Arsenal that includes all (or most) of the following list:

1+ years in a customer-facing technical support role
Linux User, Sys Admin
Basic Windows server troubleshooting skills
Database Architecture, Management, Programming
Scripting – Bash, Ruby
Networking – TCP/IP
Backup / Recovery Architecture
High Availability Architecture
Open Source software installation, configuration, community support, etc.
Packaging Systems .rpm, .deb

All candidates are expected to possess the following skill set:

Self-starting learner who thrives under pressure and enjoys success
Strong communication and collaboration skills used in a multi-disciplinary environment
Dedication to individual development, challenging teamwork, and new technology
Flexibility in a dynamically growing/evolving company

Job Location(s):

London,UK

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